Our Services

Many of life’s problems can make you feel unwell.

Social prescribing enables a GP, nurse or other healthcare professional to refer you to a specialist link worker to talk about the issues you’re facing and find the right services to support you.

The service helps you improve your health and wellbeing and to make positive life changes. Get help with:

• Housing, benefits and financial advice
• Employment, training and volunteering
• Education and learning
• Healthy lifestyle advice and physical activity
• Arts, gardening, creative activities
• Befriending, counselling and groups

Ask your GP for a referral or contact socialprescribing.bbbc@nhs.net

020 8709 9848 or 07496 283141
07932 869773 (Bengali speaker)

Download the Social Prescribing information leaflet.

Are you a carer and require support?  The Carers Centre in Tower Hamlets have created a guide to the services available for carers in the borough.

Information for carers leaflet (pdf)

Do you have something to say, but feel like no one is listening? Mind in Tower Hamlets can help you. They can make sure anyone with a mental health or emotional issue has somewhere to turn for advice and support. See the Mind in Tower Hamlets and Newham website for more information.

Compass Wellbeing is a social enterprise delivering NHS and Public Health services in Tower Hamlets including Talking Therapies, School Health and Family Nurse Partnership in community settings that are easily accessible for everyone. See the Compass Wellbeing website for more information.

Mental Health Crisis

If you are experiencing a mental health crisis, you can call the Tower Hamlets 24 hour Crisis Line number on 0207 771 5807  /  0800 073 0003

Callers will be able to speak to a mental health professional.

Tower Hamlets Talking Therapies

020 8475 8080

This is a free confidential psychology and counselling service that can offer help and support with a range of common mental health problems such as anxiety, low mood, emotional issues, eating disorders, pre-birth and post natal issues, relationship issues, employment issues, bereavement, etc. It offers psychological interventions to people with long-term conditions and those adjusting to a change in their life such as a medical diagnosis, disability, unemployment, retirement, or family circumstances.

You can refer yourself directly by phone or via the website: http://www.towerhamletstalkingtherapies.nhs.uk

Kooth Online Counselling for young people

visit www.koothplc.com

Whether you’re a young person, looking for help for yourself or someone you know, or whether you’re a teacher trying to help a student find support, the Youth Wellbeing Directory provides a list of local and national organisations for anyone up to the age of 25, along with important information you may find helpful.

Health Spot, a new GP hub for young people has launched

7 April 2020

Spotlight, Poplar HARCA’s award-winning youth service, has today, Tuesday 7 April 2020, launched Health Spot: a new in-house GP surgery for young people aged 11-19, living in Tower Hamlets.

Spotlight works with young people to support them in all aspects of their development. The team runs a variety of award winning programmes across its six centres and has engaged over 10,000 young people since opening in 2015.

The new Health Spot service will be available every Tuesday, between 4-8pm. Young people will be able to have a 15-30 minute consultation with a GP, over the phone or via video, about unmet health needs they may be experiencing.

The service will function as a specialist extended GP hub, part of the Tower Hamlets GP Care Group. The service approach recognises that early intervention and prevention are effective ways of tackling youth violence. Young people need to be supported in ways that are accessible, embedded in their lives and relevant to their experiences.

Health Spot will work in partnership with other local services such as Docklands Outreach and Safe East to deliver comprehensive, holistic support. This will in turn be complemented by Spotlight’s rich programme of activities for young people, streamlining medical and social prescribing principles. Young people will be able to safely access confidential advice on all aspects of their physical and mental wellbeing, including mental health, sexual health and drug or alcohol misuse. Each step of the referral and consultation process will be supported by a trusted youth worker and underpinned by Spotlight’s rigorous safeguarding procedure.

Young people do not need to be a Spotlight member to use the service. To learn more, including how to make a referral, please get in touch with Spotlight Youth Services Manager Khadija (khadija@wearespotlight.com) or Spotlight Youth Worker Treaser (treaser@wearespotlight.com).

This resource is intended for non-Covid-19 cases. Anyone who has suspected Covid-19 symptoms should follow government protocol and seek advice from NHS 111 Online.

Please get in touch with Spotlight’s Youth Services Manager, Khadija, should you have any questions or queries about the service.

Visit the Health Spot webpage.

ChatHealth

ChatHealth is a new text messaging school health service for young people to get confidential advice and support whenever they need it. 

ChatHealth, which launched on Monday 27 July 2020, is available to all 11-19 year olds across Tower Hamlets educational settings, allowing them to speak to a nurse via text message or phone call. ​

This new text messaging service complements the regular school nurse service, part of the borough’s 0-19 School Health and Wellbeing service, provided by the GP Care Group. Messages sent to the dedicated number [07507 332 942 ] are delivered to a secure website and responded to by a member of the school nurse team. Out of hours, anyone who texts the service receives a message explaining where to get help if their question is urgent, and when they can expect a response. Texts are usually replied to within one working day.

ChatHealth is available Monday-Friday from 9am-4pm, automatic replies will be sent to message received out of hours.

Young people who require medical help and advice outside of these hours are advised to contact their GP or call 111.

Visit the Tower Hamlets ChatHealth page for more information.

If we refer you to hospital, you may have some questions about what you can expect when you get there.

To help, you can find lots of useful information as well as useful contacts here.

Were here if you need us for more information visit http://www.galop.org.uk/

If you require any private medical letters/ insurance reports to be completed  please email stpaulswaymedicalcentre@nhs.net

please note request can take up to 28 days to be complete and there is a charge for this

• private letters £20
• Private Medical reports / Insurance reports £30

please note we do not issue letters for housing and any third party requesting for your health information or records should contact the practice directly via email with your consent

Our reception staff can print a brief medical summary Free of charge if needed